PSD2: optimise your performance, with confidence

With Payplug, secure your transactions while streamlining the payment experience for your customers.

PSD2: a reminder

The overriding objective of the Payment Services Directive 2 (PSD2), in force since 14 September 2019, is to increase the security of online payments, strengthening the authentication of payers when making purchases with bank cards.

What this means

A better protection for consumers and sellers against online fraud.

Conditions for valid strong authentication

Strong authentication must be based on at least 2 of the following 3 criteria to be valid:

Knowledge

Information that only the user knows (examples : PIN, password)

Possession

Information that only the user possesses (examples : a card, a mobile phone)

Inherence

User identity recognition information, biometric identification (fingerprint, iris or voice recognition)

Transactions that are not affected by strong authentication

Strong or frictionless authentication?

With the introduction of the new 3DS v2 protocol, it is the issuing banks that decide whether to trigger strong authentication. However, as a merchant you can indicate your preference.

Authentication: You want the transaction to be strongly authenticated.

Frictionless journey: You want the transaction to be free of strong authentication, thus promoting conversion.

Promoting frictionless transactions
with Payplug

All our modules have been PSD2 compliant since 2019. On a day-to-day basis, we are very attentive to any changes implied by the directive and do what is necessary to ensure the transactions carried out by our merchants are enriched with the data points required under 3-D Secure 2. We also provide them with a range of tools that allow them to easily configure their preference.

Smart 3-D Secure

Smart 3-D Secure uses machine-learning to target risky payments and optimise your conversion based on your risk profile. This technology relies on a continuously optimised rule-based system and risk analysis carried out on each transaction to trigger the right request: “strong authentication” or “frictionless path”.

Manual Threshold Option

Choose the amount below which you request a frictionless path

(up to €250 maximum).

We also offer a range of features to help optimise your fraud rate.

95% average net acceptance rate

Payplug data, 2024

+6% net acceptance rate improvement with Smart 3-D Secure

Payplug data, 2024

+7 pts frictionless rate improvement on CB payments vs. market average

Payplug data, 2024

Technical glossary

A directive with two parts: one on the opening of banking data to encourage innovation and competition; the other on the security of online payments to minimise fraud.

Technical requirements introduced under PSD2, involving changes to the authentication model and method used to secure online payments.

A strong authentication request that must be based on at least two independent elements linked to the buyer: knowledge (eg. password), possession (eg. telephone), inherence (eg. biometrics)

Technical protocol that replaces 3-DS v1 with new fields to be integrated by the merchant, the TAP/PSP and the issuer. Among other features, this allows you to convey your exemption requests.

Real-time transaction risk analysis leading to a recommendation (exemption request or strong authentication).

The process of not adding an extra step for customers during the payment process. The data exchanged between merchants and banks is sufficient to ensure the customer’s identity.