Payment module
for Zendesk

Overview

Zendesk is one of the best customer support software in Europe. With Payplug integration, you can collect card payments directly from your Zendesk tickets.

Why Zendesk?

Zendesk gives you access to a complete and easy-to-use customer service solution that will grow with your business. Whether your are working in a SME, start-up, large company or administration, this software will help you centralize your customers’ requests in order manage it easily.

Offer support in line with your customers’ needs wherever they get in touch with you: SMS, telephone, e-mail, chat or social networks.

Zendesk is available in dozens of languages and is used by over 45,000 companies worldwide.

Our integration

Payplug is an omnichannel solution that allows you to acccept payments on your website, in-store or through conversations with your customers.

Thanks to our integration, your customer service can take an order by phone or by e-mail, generate a payment link directly from Zendesk, and integrate it into a support ticket.

Your customer just has to click on the link to pay for his order on the channel of his choice, without having to go through your website or store.

This feature enables you to make additional sales via SMS, email, chat or messaging applications! Then, you can monitor your sales from Zendesk or your Payplug portal.

Installation

1. 1. Create your Payplug account;
2. 2. From your Payplug back-office, go to the menu “Settings” → “API Keys”;
3. 3. Copy the LIVE ID and key, go to your Zendesk back-office and paste them on the Payplug gateway login screen;
4. 4. Check the “Live Mode” checkbox;
5. 5. Click on “Install”.

You are now ready to sell through your customer conversations!