How Urban Painters improved its customer satisfaction with PayPlug

Urban Painters
2009
Creation date
+32%
Growth in 2 years
96%
Customer satisfaction rate

Urban Painters

Laurent Reder is passionate about street art, but he had difficulty finding spray paint cans. That's why he created the Urban Painters website in 2009, where he offers a wide range of products for graffiti artists. His number one priority? Customer satisfaction!

Our collaboration

Laurent decided to change his payment solution when his website migrated to Magento 2. He was looking for a more modern and mobile-friendly alternative: that's how he ended up installing the PayPlug module!

"I've been seduced by the simplicity and the transparency of the offer: there is no VAD contract to establish with a bank, and no hidden fees" he remembers.

Laurent appreciates being able to customize his payment page according to the seasons and new products on his website. He also uses our payment request tool when customers come to his warehouse to buy products directly: "it's a real Swiss army knife. We take care of everything, the buyer just has to click to pay on the medium of his choice".

Finally, thanks to the regular reports he receives on his payments, Laurent has been able to identify growth opportunities for his store: "I realized that 26% of our transactions were paid with business cards. As a result, we now have several plans to expand our B2B customer base!".

PayPlug is a simple, complete and high-performance solution.

Laurent
Laurent Reder
Founder of Urban Painters

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